Help center

Frequently asked questions

Answers about ordering, shipping, returns, our products and wholesale. Can't find what you need? Our team is here to help.

Ordering

How do I place an order?

Choose a product, select any options and add it to your cart. Then go to checkout, enter your shipping details and pay. You'll receive an order confirmation by email.

Can I add products to my cart from the collection page?

Yes. Single-option products can be added directly with the Add to cart button. Products with sizes or other options open a quick view so you can choose first.

Which payment methods do you accept?

All available payment methods are shown at checkout before you pay. Payments are processed securely.

Can I change or cancel my order?

Please contact us as soon as possible with your order number and we'll do our best to help.

Shipping & delivery

How much is shipping and how long does it take?

Shipping options, costs and delivery estimates are shown at checkout before you pay. Full details are in our shipping policy.

Where do you ship?

Available shipping destinations are shown at checkout when you enter your address. See our shipping policy for details.

How can I track my order?

When your order ships you'll receive a shipping confirmation email, including tracking information when it's available.

Returns & refunds

Can I return a product?

Return eligibility, time limits and how to start a return are explained in our refund policy.

My item arrived damaged or incorrect. What should I do?

Please contact us with your order number and a photo of the item so we can help.

Our products

What does "commercial-grade" mean?

Many of our products were originally developed for industrial and commercial businesses that use them every day. We bring that focus on durability and performance to everyday consumers.

Where can I find product sizes and specifications?

Each product page lists its description, options and available specifications. If you need a detail that isn't shown, contact us before ordering.

Are your products also sold on Amazon?

Yes, you can also find Keeble Outlets products on our official Amazon store.

Wholesale

Do you offer wholesale or bulk pricing?

Yes. Businesses, retailers and organizations buying in volume can request pricing through our wholesale page.

What information should I include in a wholesale inquiry?

Tell us your business name, the products you're interested in, estimated quantities and how often you expect to order. We'll follow up by email.

About Keeble Outlets

When was Keeble Outlets established?

Keeble Outlets was established in 2013.

What is the relationship between Keeble Outlets and Markee Brands?

Keeble Outlets offers products under two brands: Keeble Outlets and Markee Brands, both focused on quality, functionality and everyday value.

Still have a question?

Our team is happy to help before or after you order.

Contact us